Refund & Cancellation

  1. Order Cancellation
    You may cancel an order within 2 hours of placement for a full refund, provided the order has not entered the packing stage. After 2 hours or once packing begins, cancellation may not be possible.

  2. Return Window
    Returns are accepted within 30 calendar days from the date you receive your product. Items returned after 30 days will not be accepted and will be sent back to you at your expense.

  3. Return Conditions
    To be eligible for a refund, products must be unused, in the same condition as received, and in the original packaging including all accessories, manuals, and tags. Opened batteries or software are non‑returnable.

  4. Refund Process
    Once we receive your return, we inspect the item within 3 business days. If approved, your refund will be processed within 10 business days. The refund is issued to your original payment method.

  5. Defective Products
    If your product arrives defective, contact us within 7 days of delivery. We will arrange a free replacement or full refund at no extra cost. You may be asked to provide a photo or video showing the defect.

  6. Non‑Refundable Items
    Sale items, gift certificates, opened batteries, downloadable software, and products damaged by misuse are non‑refundable. Shipping costs are also non‑refundable unless the return is due to our error.

  7. Return Shipping
    You are responsible for return shipping costs unless the product is defective or we sent the wrong item. We recommend using a trackable shipping service. tbghzlive is not liable for lost return packages.